Amplify OnTrackNY Feedback Survey

February 2023

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Amplify OnTrackNY project summaries provide an accessible overview of projects led by Amplify OnTrackNY, including the goals, actions taken, learnings, and next steps. 

Project overview

What is the goal of this project?

Amplify OnTrackNY is a group of individuals including people with lived experience, researchers, and clinicians. We listen and learn from everyone connected to OnTrackNY to improve the OnTrackNY program. We developed a survey to learn about participant, graduate, family member, and provider experiences providing feedback about the OnTrackNY program. This project also aimed to understand  preferences for ways to provide feedback in the future and suggestions to improve the process of providing feedback. 

What has happened so far?

Amplify OnTrackNY conducted this survey twice: Survey 1 in 2020, and Survey 2 in 2022. The table below shows how many participants, family members, and providers participated in each survey.   

What was learned?

Who had previously provided feedback? Most individuals in both surveys had provided feedback to OnTrackNY before, and most reported providing feedback to the OnTrackNY team they work with. In Survey 2, many people also reported providing feedback to Amplify OnTrackNY. Most individuals who had never provided feedback to OnTrackNY reported that they were unaware of opportunities to do so.

The figures below show how many people from each group had previously provided feedback to OnTrackNY. 

What topics did groups provide feedback on? Across both surveys, participants and graduates most often provided feedback on: individual therapy and groups, peer support services, OnTrackNY team staffing, and medication services. Family members most often provided feedback on medication services, individual therapy and groups, OnTrackNY team staffing, and family services. Providers most often provided feedback on OnTrackNY materials, OnTrackNY team staffing, data collection, and individual therapy and groups.

What suggestions did people offer?  People suggested making OnTrackNY services more accessible, offering more discussions about diversity, providing OnTrackNY teams with more staff, providing more support to caregivers (via support groups or adding peer support staff specifically for family members), and increasing pay for all OnTrackNY team staff. 

Did people feel that their feedback had an impact on improving the quality of OnTrackNY services?   In Survey 1, 57% reported feeling that their feedback had an impact on OnTrackNY services.  In Survey 2, 82% reported feeling that their feedback had an impact on OnTrackNY services.

How do stakeholders want to provide feedback in the future?

Reading and providing written feedback at their own pace. For example, responding to a survey. Talking to someone individually on the phone. 

What's next for the project?

We will share what we learned with different groups like OnTrack Central and the OnTrackNY Youth and Young Adult Leadership, Family Advisory, and Provider Councils.

How will this project make a difference?

Amplify OnTrackNY is dedicated to improving the feedback process for OnTrackNY participants, graduates, families, and providers. These surveys helped us consider letting more people know about the different ways they can provide feedback and making sure people are aware of opportunities to provide feedback. 

If you would like to provide anonymous feedback click here or get in touch with us at Amplify.otny@nyspi.columbia.edu

To learn more about this project, email amplify.otny@nyspi.columbia.edu

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