Make A Referral

OnTrackNY is an early intervention program that offers Coordinated Specialty Care (CSC) services to teens and young adults across New York State experiencing non-affective psychosis. OnTrackNY is dedicated to rapid access to care and will partner with you to assess eligibility and determine next steps for care.

Why OnTrackNY?

OnTrackNY offers the gold standard model of care for early psychosis, offering evidence-based, comprehensive, and personalized support, all in one place. We strive to empower young people to make meaning of their experiences and to pursue their goals for school, work, and relationships.

Reduction in
hospitalization

86

Decreased from 74% to 10% within the first year after OnTrackNY enrollment

Rise in school & work enrollment

63

Increased from 43% to 70% within the first year after OnTrackNY enrollment

Symptom
improvement

84

MIRECC GAF symptoms score improved by 84% within the first year after OnTrackNY enrollment

OnTrackNY eligibility

To be eligible to enroll in our program, individuals must meet the following criteria:

Are between the ages of 16-30 years old
Are experiencing symptoms of non-affective psychosis (e.g., hallucinations, delusions, unusual thoughts, etc.)*
Have experienced psychosis symptoms for less than 2 years*

*Exceptions: OnTrackNY Southern Tier in Binghamton, NY & OnTrackNY CNY in Syracuse, NY may accept individuals experiencing symptoms of affective psychosis and those who have experienced symptoms for less than 5 years.

Ready to make a referral? Contact your local team.

You can also click to learn more about OnTrackNY services or explore our provider resources focused on education around CSC services and early psychosis.

Find your local team View OnTrackNY services Explore provider resources

Frequently asked questions

How can I make a referral to specialized care?

To make a referral to OnTrackNY, contact your nearest team. If available, the following information can be helpful for making a referral:

Any information relevant to eligibility
Past treatment records

OnTrackNY teams are available to help you assess whether someone may be a fit for the program and can help navigate any potential barriers to making a referral. OnTrackNY team members can also be available to meet together with you and the young person to discuss options and services. If they are not eligible, the team will provide a referral to appropriate care.

What are the exclusionary factors for OnTrackNY eligibility?

We evaluate each individual to ensure our program is the best fit for their needs. There are specific instances where an individual with psychosis will not be eligible for our services.

Exclusionary factors may include:

Are under the age of 16 years old or over the age of 30 at time of referral
Intellectual Disability (IQ<70) or Autism Spectrum Disorder (ASD)
Primary diagnosis of substance-induced psychosis, psychotic mood disorder, or psychosis secondary to a general medical condition. *Note: ~40% of people have co-occurring substance use in our programs. So having a mild or moderate substance use disorder does not exclude people from our services.
Serious or chronic medical illness significantly impairing function independent of psychosis
Have experienced psychosis symptoms for greater than 2 years*

*Exceptions: OnTrackNY Southern Tier in Binghamton, NY & OnTrackNY CNY in Syracuse, NY may accept individuals experiencing symptoms of affective psychosis and those who have experienced symptoms for less than 5 years.

OnTrackNY teams will assess each individual. If the individual you’re working with is not eligible for our services, the team will do their best to help route them to appropriate care.

Why refer to specialty care?

OnTrackNY specialty care includes a broader range of services than what is typically available within standard clinical care, including support with education and employment and peer support services. Coordinated Specialty Care is considered the gold standard treatment for early psychosis, as research has demonstrated improved outcomes, including reduced social isolation, increased employment, and improved quality of life for individuals who receive specialty care services like OnTrackNY.

Every OnTrackNY team member has been trained to provide care specifically for young people experiencing early psychosis. We offer flexibility around services in order to ensure we meet the unique needs and preferences of each OnTrackNY participant.

What is important to remember when working with a young person who has recently started experiencing psychosis?

Here are a few suggestions for how to discuss specialized care with young people experience symptoms of early psychosis:

Focus on the person, get to know their story and what matters most to them.
Show compassion, listen deeply and inquire curiously.
Convey warmth and hope for recovery.
Challenge stigma, avoid emphasis on labels or diagnoses.
Problem-solve potential barriers, such as concerns about cost and insurance coverage or involving parents, to connecting with care.
Align with the individual’s cultural beliefs and norms.
Connect with families or allies, when possible, to grow their support network.
Use the OnTrackNY website to share personal stories.

Why OnTrackNY?

Reduction in
hospitalization

Rise in school & work enrollment

Symptom
improvement

OnTrackNY eligibility

Frequently asked questions

How can I make a referral to specialized care?

What are the exclusionary factors for OnTrackNY eligibility?

Why refer to specialty care?

What is important to remember when working with a young person who has recently started experiencing psychosis?

Need help now?

OnTrackNY would not be possible without the support of our partners:

Make a referral

Why OnTrackNY?

Reduction inhospitalization

Rise in school & work enrollment

Symptomimprovement

OnTrackNY eligibility

Frequently asked questions

How can I make a referral to specialized care?

What are the exclusionary factors for OnTrackNY eligibility?

Why refer to specialty care?

What is important to remember when working with a young person who has recently started experiencing psychosis?

Get updates from the OnTrackNY community!

Need help now?

OnTrackNY would not be possible without the support of our partners:

Reduction in
hospitalization

Symptom
improvement