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We evaluate each individual to ensure our program is the best fit for their needs. There are specific instances where an individual with psychosis will not be eligible for our services.

Exclusionary factors may include:

• Are under the age of 16 years old or over the age of 30 at time of referral
• Intellectual Disability (IQ<70) or Autism Spectrum Disorder (ASD)
• Primary diagnosis of substance-induced psychosis, psychotic mood disorder, or psychosis secondary to a general medical condition. *Note: ~40% of people have co-occurring substance use in our programs. So having a mild or moderate substance use disorder does not exclude people from our services.
• Serious or chronic medical illness significantly impairing function independent of psychosis
• Have experienced psychosis symptoms for greater than 2 years*

*Exceptions: OnTrackNY Southern Tier in Binghamton, NY &  OnTrackNY CNY in Syracuse, NY may accept individuals experiencing symptoms of affective psychosis and those who have experienced symptoms for less than 5 years.

OnTrackNY teams will assess each individual. If the individual you’re working with is not eligible for our services, the team will do their best to help route them to appropriate care. 
 

OnTrackNY specialty care includes a broader range of services than what is typically available within standard clinical care, including support with education and employment and peer support services. Coordinated Specialty Care is considered the gold standard treatment for early psychosis, as research has demonstrated improved outcomes, including reduced social isolation, increased employment, and improved quality of life for individuals who receive specialty care services like OnTrackNY.

Every OnTrackNY team member has been trained to provide care specifically for young people experiencing early psychosis. We offer flexibility around services in order to ensure we meet the unique needs and preferences of each OnTrackNY participant. 
 

Here are a few suggestions for how to discuss specialized care with young people experience symptoms of early psychosis:
 

• Focus on the person, get to know their story and what matters most to them.
• Show compassion, listen deeply and inquire curiously.
• Convey warmth and hope for recovery.
• Challenge stigma, avoid emphasis on labels or diagnoses.
• Problem-solve potential barriers, such as concerns about cost and insurance coverage or involving parents, to connecting with care. 
• Align with the individual’s cultural beliefs and norms.
• Connect with families or allies, when possible, to grow their support network. 
• Use the OnTrackNY website to share personal stories.